Frequently Asked Questions
Everything you need to know about your Mirador Outdoor experience.
What is the typical shipping timeframe for large outdoor structures?
Standard shipping for our pergolas and larger furniture sets typically takes 7-14 business days. Once your order leaves our warehouse, you will receive a tracking number and a call from our freight partner to schedule a delivery window.
Are Mirador Outdoor products weather-resistant?
Yes, our products are engineered for durability. We use high-grade aluminum, UV-resistant fabrics, and rust-proof coatings to ensure your outdoor space remains beautiful through rain, snow, and intense sun.
Do you offer professional installation services?
While our products are designed for straightforward DIY assembly with detailed manuals, we partner with third-party assembly services in many regions. Contact our support team to see if professional installation is available in your zip code.
What is your return policy for home decor and furniture?
We offer a 30-day return policy on all unused items in their original packaging. Please note that return shipping fees may apply for large freight items, and a restocking fee may be deducted from your refund.
What kind of warranty comes with my purchase?
Mirador Outdoor provides a comprehensive limited warranty ranging from 1 to 5 years depending on the product category. This covers manufacturing defects and structural integrity under normal residential use.
Can I purchase replacement parts if needed?
Absolutely. We stock replacement louvers, hardware kits, and fabric covers to ensure your investment lasts for years. Please reach out to our customer service team with your original order number to find the correct parts.